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Administrator

Customer Service Administrator - Blackburn, Lancashire

Ref: 927Monday 8 December 2025

£26,000 - £27,000

An established repair and reinstatement contractor with over two decades of experience, this organisation is recognised for delivering high-quality services within the insurance sector. As a versatile multi-trade contractor, it excels in addressing a wide range of domestic repair needs, including interior and exterior damage, as well as electrical, plumbing, and heating issues.

The team is growing, and the organisation is seeking an individual who shares its passion and ambition. This is an exciting opportunity to join at a pivotal moment and contribute to future success.

The Role

An opportunity has arisen for an Administrator to join the team, acting as a key point of contact for clients and customers. Strong communication skills are essential, along with a commitment to providing a professional and empathetic service.

This dynamic position includes a variety of responsibilities, such as:

  • Maintaining professional communication with customers, insurers, and colleagues nationwide

  • Efficiently reviewing and updating data on both internal systems and client portals

  • Skillfully scheduling, managing, and reviewing appointments in a timely manner

  • Safely handling sensitive data related to customer claims

  • Providing regular updates on the progress and timescales of claims/contracts

  • Effectively addressing and resolving queries and complaints

  • Updating the customer service database and generating reports for management

What Are We Looking For?

  • A dedicated customer service administrator with a proven track record in similar roles

  • Exceptional written and verbal communication skills

  • A team player who thrives in a collaborative environment

  • Strong attention to detail, ensuring accuracy in all tasks

  • A proactive learner with the confidence to succeed

What’s in It for You?

  • Competitive salary: £26,000

  • Comprehensive onboarding and induction programme

  • Ongoing personal and professional development opportunities

  • Free parking

  • Supportive and friendly working environment

This is an excellent opportunity for someone looking to join a forward-thinking organisation and play a key role in its growth plans. If you possess outstanding communication skills and are committed to delivering exceptional customer service, this role could be the perfect fit.