To provide an efficient liaison between the Customer, Area Sales Manager, Internal Departments and the various factories from first enquiry to delivery of finished goods. Provide information to customers regarding orders / deliveries etc.
MAIN TASKS:
- Taking enquiries via the telephone/email and processing them accordingly.
- Processing new and established customer orders; working closely with the planning departments and also liaising with the warehouse/transport departments for efficient deliveries.
- Dealing with artwork from initial stages through to customer approval (where necessary) to finished product.
- To provide an efficient customer service with regard to prompt attention to all enquiries/complaints and being responsible for the collation of all relevant information.
- To deal with any customer complaints alongside the technical/quality control departments.
- To maintain and update customer price files.
- Extensive use of the PC to input/amend orders from receipt until invoice stage.
- To provide stock information and proof of deliveries where necessary.
- To co-ordinate the cost recovery on originations and obsolete stocks and labels.
- Some travel to customers & other Berry sites may be required on occasion.
EXPERIENCE:
Sales account co-ordination, customer service & order intake experience required. Microsoft Word & Excel knowledge needed. Must be able to communicate at all levels. Excellent telephone manner. Must be able to work as part of a team and on own initiative. Good organisation skills. Confident and self-motivated, able to work under pressure and prioritise a busy workload. May need to work extra hours when required.
DESIRABLE:
- Experience of SAGE would be an advantage (but not essential).
- Comfortable working in a process changing environment.
BENEFITS
- £27,000 salary
- Monday – Friday; 8.30am – 4.30pm (in office role)
- 33 days holiday, inclusive of bank holidays
- Employee of the month reward scheme
- Pay review annually
- Free parking on site
Please reach out for more information on 01254 311477 or email amy@cumminsmellor.co.uk for more information.