Burnley | £27,000 + quarterly bonus | Permanent | Office-based
Are you passionate about delivering exceptional customer service and building strong relationships?
We’re working with a well-established, growing design-led manufacturing business based in Burnley, who are looking for a proactive and detail-focused Customer & Sales Advisor to join their Customer Excellence Team.
This is an excellent opportunity to join a collaborative, forward-thinking business where customer experience is at the heart of what they do. You’ll be a key point of contact for customers, providing expert advice, managing orders and working closely with internal teams to ensure an outstanding service from enquiry through to delivery.
The Role
As Customer & Sales Advisor, you will:
- Act as a friendly and professional first point of contact for customers via telephone, email and digital channels.
- Build strong customer relationships and provide knowledgeable advice across the company’s product range.
- Process sales and sample orders accurately and efficiently.
- Work closely with logistics, warehousing, supply chain and sales teams to manage and track orders.
- Resolve customer queries and issues promptly, professionally and with a solution-focused approach.
- Ensure customers receive a consistently high level of service throughout their journey.
- Develop strong product knowledge to confidently advise customers and support sales opportunities.
- Identify opportunities to improve processes and contribute to the continued growth of the customer service function.
About You
We’re looking for someone who enjoys working with customers and takes pride in getting things right.
You’ll ideally have:
- Previous experience within a customer service, sales or account management environment.
- Strong verbal and written communication skills.
- Excellent attention to detail and a highly organised approach.
- Confidence using CRM systems, order management systems and general IT applications.
- The ability to manage multiple priorities in a busy environment.
- A proactive, positive and adaptable approach.
- A genuine team-player mentality, with the ability to work effectively across different departments.
- A willingness to learn and develop detailed knowledge of a specialist product range.
Experience within a product-led, manufacturing or design-focused environment would be advantageous, although not essential.
What’s on Offer?
- £27,000 per annum
- Quarterly team performance bonus of £450–£2,000
- 37.5 hours per week with flexible start and finish times
- 33 days’ holiday, including bank holidays
- Paid Christmas closure
- Company sick pay after one year’s service
- Ongoing training and development opportunities
- A supportive, inclusive working environment
- Team events and volunteering opportunities
- Opportunities for career progression
Location
This is a fully office-based role at the company’s Burnley headquarters, reflecting the collaborative and product-specific nature of the position.
Why Apply?
This is a fantastic opportunity for a customer-focused individual looking to join an established and innovative business where you’ll have the opportunity to develop your product knowledge, build strong customer relationships and play an important role within a growing team.
If you’re organised, commercially aware and passionate about delivering excellent customer service, we’d love to hear from you.