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Customer Service Account Manager

Lancashire | Job ID: 105 | £20,500


The role is about developing client relationships with a first contact resolution ethos, through provision of support and service to National Customers. The successful candidate will be driven by delivering a first class customer experience and will strive for customer service excellence at all times.

What’s in it for you?

  • Competitive basic salary
  • Generous Pension scheme
  • Long Service cash awards
  • Discounts on many high street stores
  • Social events
  • Employee Forum Committee Company pension
  • 33 days holiday with option to buy more
  • A full time position - 37.5hours per week

 

As a Customer Service Account Manager your role will include;

  • Initial client point of contact
  • Delivering the day to day campaign activity to the agreed customer requirements
  • Having an in-depth knowledge of the clients stock holding and understand its purpose including cost and selling prices
  • Communicating interdepartmentally to manage stock holding, quality control and stock queries
  • Carrying out stock adjustments
  • Liaise with internal operations to ensure that order processing and invoicing is being carried out in a timely and efficient manner
  • Updating with client opportunities or issues
  • Producing client specific KPI reports
  • Prepare and supply relevant client reporting, ensuring accurate and meaningful data is available in a professional and timely manner
  • Preparation of monthly client invoicing for all services provided

 

The ideal Customer Service Account Manager must;

  • Be able to prioritise effectively and manage own time constraints
  • Be accurate & show attention to detail
  • Have a strong working knowledge of Microsoft packages Word, Excel and Outlook and with very good communication skills
  • Have previous experienced in a customer service/administration led role
  • Strong customer focus and a commitment to delivering excellent customer service
  • Resourceful, proactive and enthusiastic

 

What happens next? 

  1. We’ll take a look at your application   
  2. We’ll call you for a chat about the position to learn a little more about you and your personal aspirations 
  3. We’ll video call you or invite you to Cummins Mellor HQ to meet with our team and discuss the next steps in your career 
  4. We’ll review it in line with our client’s requirements and assess if you’re a match for the role 

 
Not ready to apply? 

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    If you’re looking for some more information then please give us a call.  
    Speak to Amy Hutcheson 

   Senior Consultant 
   T: 01254 239363 
   E: amy@cumminsmellor.co.uk 

 

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