An established repair and reinstatement business is seeking an individual who shares its passion and ambition. This is an exciting opportunity to join at a pivotal moment and contribute to future success.
The Role
An opportunity has arisen for a Customer Service Administrator to join the team, acting as a key point of contact for clients and customers. Strong communication skills are essential, along with a commitment to providing a professional and empathetic service.
This dynamic position includes a variety of responsibilities, such as:
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Maintaining professional communication with customers, insurers, and colleagues nationwide
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Efficiently reviewing and updating data on both internal systems and client portals
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Skilfully scheduling, managing, and reviewing appointments in a timely manner
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Safely handling sensitive data related to customer claims
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Providing regular updates on the progress and timescales of claims/contracts
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Effectively addressing and resolving queries and complaints
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Updating the customer service database and generating reports for management
What Are We Looking For?
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A dedicated customer service administrator with a proven track record in similar roles
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Exceptional written and verbal communication skills
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A team player who thrives in a collaborative environment
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Strong attention to detail, ensuring accuracy in all tasks
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A proactive learner with the confidence to succeed
What’s in It for You?
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Competitive salary: £27,000
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Comprehensive onboarding and induction programme
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Ongoing personal and professional development opportunities
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Free parking
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Supportive and friendly working environment
This is an excellent opportunity for someone looking to join a forward-thinking organisation and play a key role in its growth plans. If you possess outstanding communication skills and are committed to delivering exceptional customer service, this role could be the perfect fit.