Customer Service Advisor

Customer Service Advisor - Blackburn, Lancashire

Ref: 76Friday 26 November 2021

£20,000

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We’re looking for a passionate and energetic individual with superb compliance and customer service skills who is willing to learn and join an experienced team!

Does this sound like you?

  • You’re looking for a job that you’re passionate about and so far, nothings really ticked the box?
  • You have excellent attention to detail, love all things compliance, have strong admin skills and are passionate about fantastic customer service, and you want to harness these by working for a progressive company and move your career forward?
  • Our Mission of “At Personnel Checks we are building a Background Screening company to make the working world safer for everyone” really resonates with you.

Great! Read on!

TaxiPlus is a division in Personnel Checks, which is a people-centric organisation aiming to deliver products and service which help our customers work faster, work smarter, with confidence and a smile.

They are one of the top Registered Umbrella Bodies for the DBS, Disclosure & Barring Service (formerly the CRB) and Disclosure Scotland.

Who are we looking for?

  • A driven, passionate customer service professional with proven ability in a previous role
  • A person who can demonstrate excellent communication skills, both verbal and in writing
  • Someone with the high levels of motivation, drives to meet KPIs and team targets
  • Someone with high levels of compliance – every little detail matters, and a desire to learn
  • Someone with the confidence to succeed, communicate and be a team player

What’s in it for you?

  • Competitive basic salary dependent on experience
  • Additional individual and team-based bonuses and incentive schemes
  • Raft of benefits including excellent holiday package & company incentives
  •   A thorough on-boarding and induction programme
  • Continual personal and professional development
  • Following an initial extensive training programme you would then will have access to a hybrid working structure, working between an award winning office environment and working from home

As a Customer Service Advisor your role would include:

  • Providing superb customer service to all applicants and clients, ensuring that Taxi Drivers are licence-ready for the council
  • Ensuring all telephone calls and email requests are answered professionally, quickly and effectively on the same day.
  • Ensuring all elements of the DBS Checks process are completed on the same day and accurately.
  • Ensuring all information added onto any internal systems are accurate and up to date in line with data protection legislation.
  • Dealing with Application Form queries quickly, and continually chasing until the query is resolved.
  • Performing all administration tasks to the highest standards
  • Protecting all customer information, keeping it secure and up to date
  • To thoroughly check each application before submitting for countersigning and sending to the DBS head office for processing
  • All correspondence from the DBS, DVLA or other processing partners to be fully recorded and the relevant authority informed on delayed applications and recorded
  • To manage contracts ensuring that the customers receive an excellent standard of service from TaxiPlus
  • To ensure the cover of phones during office hours

This is not an exhaustive list of all the duties and responsibilities and are subject to change due to commercial needs of the business.

This is a fantastic opportunity for someone seeking to join an innovative and forward-thinking organisation and to be instrumental in its growth. 

What happens next?

  1. We’ll take a look at your application
  2. We’ll review it in line with our client’s requirements and assess if you’re a match for the role
  3. We’ll call you for a chat about the position to learn a little more about you and your personal aspirations
  4. We’ll video call you or invite you to Cummins Mellor HQ to meet with our team and discuss the next steps in your career

Not ready to apply?

If you’re looking for some more information then please give us a call.


A person sitting at a table

Description automatically generated with medium confidence   Speak to Amy Hutcheson

   Senior Consultant
   T: 01254 239363
   E: amy@cumminsmellor.co.uk