Our client is a leading wholesaler in textile and has a international presence. As a Customer Service Advisor the main focus of your role is to work closely with customers and internal teams to ensure a smooth on-boarding transition for accounts and provide outstanding support to our current customers.
Key Responsibilities:
- Providing excellent customer service to our customers
- Responsible for carrying out internal processes to onboard customers, including schools and retailers, onto our company system, including data upload, corresponding documentation and contracts
- Attending and contributing at regular stock review meetings
- Responsible for generating reports for internal and external customers
- Responsible for communication with customers and third party suppliers & retailers
- As part of the Customer Service team, responsible for maintaining and updating customer records (CRM)
- Responsible for being the first point of contact for enquiries (telephone and email) from customers and third party retailers, including giving product information and processing, placing, checking and sign-off of orders
- Responsible for liaising with our internal departments, specifically Warehouse and Supply Chain, to expedite customer orders
- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints, then closing support tickets
- Escalating enquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback onto the product or sales team to improve the Company’s offerings
Key Skills & Experience
- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Strong attention to detail
- Working knowledge of customer relationship management (CRM) tools
- Ability to work well in a team
- Multitasking skills and good organisational abilities
- In-depth knowledge of customer relationship management (CRM) principles
- Ability to work calmly under high-stress situations
- Previous experience of working in fast fast-paced Customer Services environment is desirable.
What’s in it for you?
- 34.25 hours per week, Monday to Thursday 0900 – 1700; Friday 0900 -1500
- Competitive salary based on experience (range £22,000 to £26,000)
- 33 days annual leave entitlement (inc bank holidays)
- Holiday purchase scheme
- Auto-enrolment pension scheme
- Free car parking
If this sounds like you and you’d like more information/want to apply please click the link today.