We are seeking an enthusiastic and astute individual to join our team as a Customer Service Advisor. This is a fantastic opportunity for someone passionate about delivering exceptional customer service and interested in working with a respected, within the textiles and interiors industry.
As a Customer Service Advisor, you will provide expert support across a diverse product range, ensuring a best-in-class experience for both UK and international clients. If you enjoy working in a dynamic, collaborative environment and are committed to customer satisfaction, this role offers both personal growth and the chance to contribute meaningfully to business success.
Key Responsibilities
- Engage with clients via phone, email, and online channels, delivering friendly, responsive, and professional service for all enquiries.
- Offer in-depth product knowledge related to luxury textiles, interior design solutions, and curated collections.
- Guide customers through the order process, product selection, sampling, and after-sales support.
- Proactively resolve queries or concerns to ensure a seamless experience from initial enquiry through to delivery.
- Work collaboratively with sales, marketing, and logistics teams to meet client needs efficiently.
- Maintain accurate customer records and update CRM systems with relevant information.
- Assist with the coordination of marketing initiatives, sample distribution, and client events.
- Meet and exceed individual and team performance targets and KPIs.
- Stay informed about industry trends, competitor activity, and evolving product lines.
- Support the wider team on ad hoc projects and communicate regularly with field-based sales representatives.
Essential Skills and Experience
- Previous experience in a customer service or sales support role, ideally in a design, interiors, or specialist product environment.
- Ability to develop expert knowledge of products and commit to ongoing learning.
- Strong problem-solving skills and a proactive, independent approach to tasks.
- Excellent attention to detail.
- Clear, professional communication skills—both written and verbal.
- Computer literacy, including Microsoft Office, and the ability to learn CRM/order systems.
- Ability to work collaboratively in a diverse and inclusive team environment.
Personal Qualities for Success
- Genuinely passionate about delivering outstanding customer service and building lasting client relationships.
- Supportive team player with a collaborative mindset.
- Respectful, inclusive, and professional in communication and behaviour.
- Detail-focused with a strong sense of pride in quality and presentation.
Why Join Us?
- Be part of a forward-thinking company serving the global interiors market.
- Work in a supportive, innovation-led team environment.
- Enjoy a modern office and showroom space with convenient on-site parking.
- Competitive salary with performance-related incentives and opportunities for growth.
Ready to Apply?
If you're driven to deliver exceptional customer experiences and excited to work in a design-focused industry, we’d love to hear from you.