We are looking for a proactive and detail-oriented Customer Service Administrator to join our team. This is an excellent opportunity for someone who is passionate about providing outstanding support to a dynamic sales function within a leading brand in luxury textiles and interior design.
In this role, you will play a crucial part in delivering a seamless experience for our UK and international clients. You’ll support the sales process from enquiry to delivery, ensuring high levels of customer satisfaction and operational efficiency. If you thrive in a fast-paced, collaborative environment and take pride in delivering exceptional service, this could be the perfect role for you.
Key Responsibilities
- Provide administrative and operational support to the sales team, ensuring efficient handling of customer enquiries, orders, and follow-up communications.
- Act as a key point of contact for clients via phone, email, and online platforms, offering timely and professional assistance.
- Support product selection, order processing, sample requests, and after-sales service.
- Maintain accurate data entry in CRM and order management systems, ensuring up-to-date client and order information.
- Collaborate with sales, marketing, logistics, and product teams to meet client needs and timelines.
- Coordinate the distribution of samples and marketing materials, and assist with event planning and execution.
- Monitor and track order status, proactively resolving any delays or issues.
- Contribute to team performance by meeting key targets and KPIs.
- Stay up to date with product knowledge, industry trends, and company developments.
- Support the field sales team with reporting, documentation, and administrative tasks.
Skills & Experience Required
- Proven experience in a sales support, customer service, or administrative role—ideally in a design-led, interiors, or luxury product environment.
- Strong organisational skills and attention to detail.
- Confident communicator with excellent written and verbal communication skills.
- A customer-focused mindset with the ability to manage multiple tasks and priorities.
- Solid IT skills including Microsoft Office and CRM/order processing systems.
- A collaborative approach with the ability to work across departments and contribute to team success.
Personal Attributes
- A genuine passion for supporting sales and delivering outstanding customer service.
- Self-motivated with a proactive and solutions-oriented approach.
- Professional, respectful, and committed to high standards of work.
- Positive team player who enjoys working in a creative, fast-moving environment.
- Takes pride in accuracy, presentation, and efficiency.
Why Work With Us?
- Base Salary: starting at £25,000 per year, reviewed annually in June.
- Quarterly Bonus: Earn £500–£2,000 based on team performance vs target.
- Flexible Hours: Choose your working pattern across a 37.5-hour week.
- 33 Days Holiday: Including bank holidays.
- Training & Development: Grow your skills with us.
- Social Events: Summer and Christmas parties to remember.
- Christmas Closure: Enjoy a break from Christmas Eve through New Year.
- Company Sick Pay: Up to 4 weeks (after 1 year).
- Gym Discounts: Corporate rates to keep you active.
- Sustainability & Volunteering: Work with Ribble Valley Trust and meet our pet bees 🐝.
- Inclusive HQ: Designed with accessibility in mind.
Interested in applying?
If you're passionate about customer service and ready to play a key role in supporting a high-performing sales team, we’d love to hear from you.