We are looking for a proactive and detail-oriented Customer Service Advisor to join our team. This is an excellent opportunity for someone who is passionate about providing outstanding support to a dynamic team in the manufacturing industry.
In this role, you will play a crucial part in delivering a seamless experience for our UK and international clients. You’ll support the sales process from enquiry to delivery, ensuring high levels of customer satisfaction and operational efficiency. If you thrive in a fast-paced, collaborative environment and take pride in delivering exceptional service, this could be the perfect role for you.
Key Responsibilities
- Provide timely and accurate responses to customer enquiries via telephone, email, and online chat platforms.
- Assist customers with product information, order status, quotations, and aftersales support in a professional manner.
- Identify customer needs and offer appropriate solutions to ensure a positive experience.
- Work closely with internal teams, including sales, logistics, and design, to resolve customer issues, manage expectations and highlight account growth opportunities.
- Support the processing of UK customer orders, tracking deliveries, returns, and warranty cases in line with company procedures.
- Maintain up-to-date and thorough records of all customer interactions using our company systems.
- Proactively gather customer feedback and insights to support continuous service improvement.
- Uphold company standards for brand presentation, confidentiality, and data protection at all times.
- Undertake ad-hoc administrative duties as required to support business operations.
Skills & Experience Required
- Strong written and verbal communication skills, with an approachable and clear style.
- Demonstrable experience in a customer service or advisory role.
- IT literate, comfortable using email, CRM, and order management platforms.
- Excellent organisational skills and the ability to prioritise tasks in a fast-paced environment.
- Customer-centric approach with a professional, friendly, and positive attitude.
- Adaptable to evolving workloads, schedules, and customer requirements.
Ideal Personal Qualities for Customer Care
- Detail-oriented with a commitment to service quality in every interaction.
- Empathetic listener, skilled in handling challenging situations with patience and diplomacy.
- Reliable, punctual, and committed to high standards of work.
- Open to learning, feedback, and ongoing professional development.
Why Work With Us?
- Base Salary: starting at £25,000 per year, reviewed annually in June.
- Quarterly Bonus: Earn £500–£2,000 based on team performance vs target.
- Full time, in office role – 37.5hours based around 8.30am – 5pm (with some flex).
- 33 Days Holiday: Including bank holidays.
- Training & Development: Grow your skills with us.
- Social Events: Summer and Christmas parties to remember.
- Christmas Closure: Enjoy a break from Christmas Eve through New Year.
- Company Sick Pay: Up to 4 weeks (after 1 year).
- Gym Discounts: Corporate rates to keep you active.
- Sustainability & Volunteering: Work with Ribble Valley Trust and meet our pet bees 🐝.
- Inclusive HQ: Designed with accessibility in mind.
Interested in applying?
If you're passionate about customer service and ready to play a key role in supporting a high-performing team, we’d love to hear from you.