📍 Location: Blackburn
💼 Full-Time | Permanent
Join a Business That Puts People First
Are you passionate about delivering outstanding customer service and making a real difference in people’s lives? We’re currently recruiting for a proactive and empathetic Customer Service Advisor to join a well-established and growing legal services organisation.
This is a fantastic opportunity to build a rewarding career within a professional environment, where your communication skills and attention to detail will have a direct impact on client outcomes.
The Role: What You’ll Be Doing
As a Customer Service Advisor, you’ll act as the key point of contact for clients, supporting them throughout their journey with professionalism and care.
- Manage a high volume of client enquiries via phone and email, ensuring prompt and professional responses
- Maintain and update accurate case files, keeping all information current and accessible
- Clearly explain case updates and processes in a simple, client-friendly manner
- Liaise with internal legal teams to communicate client needs and support positive outcomes
- Balance multiple cases and prioritise tasks effectively based on urgency
- Accurately document all client interactions and ensure timely follow-up
- Handle client concerns with a calm, solutions-focused approach
- Provide administrative support including scheduling and file organisation
- Work collaboratively with internal departments to ensure smooth communication
- Deliver a consistently high standard of customer service at every touchpoint
About You: What You’ll Bring
We’re looking for someone who thrives in a fast-paced environment and enjoys building strong client relationships.
- Excellent verbal and written communication skills
- Strong organisational and multitasking abilities
- Proven experience delivering high-quality customer service
- Ability to handle queries and resolve issues with confidence and professionalism
- High attention to detail and accuracy
- Strong time management skills and ability to work under pressure
- Competent in Microsoft Office and case management/CRM systems
- A proactive, problem-solving mindset
- Adaptable and comfortable in a dynamic working environment
- Previous experience in legal, financial, or professional services (desirable)
- Awareness of compliance and regulatory standards (advantageous)
What’s in It for You?
- Salary - £25,000 - £27,000
- In Office role - 9am - 5pm (Monday - Friday)
- Employee Assistance Programme (EAP)
- Perkbox membership – access to a wide range of employee discounts
- 23 days holiday + 8 bank holidays, increasing with length of service
- Pension contributions
- Life insurance (death in service)
- Private medical insurance after 1 year of service
- Company social events twice a year
- Paid volunteering days
- Your birthday off every year
Interested?
If you're looking to take the next step in your career within a professional and supportive environment, we’d love to hear from you.
Apply today or get in touch to find out more.