Our client is a leading wholesaler in textile and has a international presence. As the Customer Services Manager will be responsible for leading, motivating and managing the performance of the Customer Service Team within the business, driving to deliver a best-in-class customer experience.
Key Responsibilities:
- Responsible for understanding, communicating, and driving key KPI’s and acting on any issues.
- Work cross functionally and collaboratively with all department managers by maintaining regular communication to continuously improve service.
- Responsible for UK Domestic channel, including people and process responsibilities.
- Key contact across the business for Domestic sales operations.
- Create strong relationships with key strategic accounts acting as the Internal Account Manager.
- To be responsible for the administration, co-ordination, and organisation of orders.
- Supporting the field based Business Development team in co-ordinating internal teams throughout the sales process.
- Drafting and analysing status reports and presenting key information to the Customer.
- Providing regular feedback and supporting reports to senior management team to help drive the strategic direction of the business and future improvements.
Key Skills & Experience
- Experience in managing or leading a team.
- At least two years of demonstratable, relevant experience, ideally in a wholesale environment.
- Working experience of using ERP, CRM and ticketing software highly desirable
- Collaborative style, continually willing to support colleagues throughout the business.
- Ability to operate in a fast-paced environment, working with multiple tasks and priorities.
- Good excel skills are highly desired for this role
What’s in it for you?
- Competitive salary
- Holidays - 33 including bank hols
- Staff discount
- Free car parking/tea/coffee/milk
- Discounted pilates class (held 2 x week)
- Cycle to work scheme
- Salary sacrifice pension
If this sounds like you and you’d like more information/want to apply please click the link today.