📍Blackburn
💼 Full-time | Permanent
We are seeking a proactive and detail-oriented Internal Sales Account Manager to support our sales operations and enhance the overall client experience. This role acts as a key point of contact for existing and prospective customers, ensuring smooth communication, efficient order processing, and strong relationship management.
The successful Sales Account Manager will play a vital role in driving customer satisfaction, supporting sales growth, and maintaining high service standards across all interactions.
Fluency in both German and English is essential to effectively support our international customer base.
Key Responsibilities
- Serve as a primary point of contact for inbound enquiries, providing timely and accurate information on products, services, and order status in both German and English
- Build and maintain strong relationships with customers, ensuring a positive and consistent experience across different markets
- Process orders, quotations, and returns efficiently while maintaining accurate records
- Collaborate closely with external sales teams to support account management and business development activities
- Proactively follow up on customer requests, quotations, and ongoing orders
- Resolve queries and issues with a solution-focused approach, ensuring customer needs are met
- Maintain up-to-date knowledge of company products, services, and processes
- Identify opportunities to add value to customer interactions and support overall sales objectives
- Assist with administrative tasks related to sales operations, reporting, and CRM updates
This is a list of the main duties of the Sales Account Manager role and should not be considered an exhaustive list of duties.
What are we looking for?
- Fluency in both German and English (written and spoken) is essential
- Strong communication skills with the ability to engage effectively with international customers
- Excellent organisational skills with the ability to manage multiple tasks simultaneously
- A customer-focused mindset with a professional and approachable manner
- High attention to detail and accuracy in administrative tasks
- Ability to work collaboratively within a team environment
- Problem-solving skills with a proactive and positive attitude
- Competence in using CRM systems and standard office software
- Previous experience in a sales, account management, or client-facing role.
Our client can offer:
- Competitive Salary, £36,800
- Hybrid Working (x1 day a week from home + flexible working)
- Free Bupa Private Healthcare
- Free access to Employee Assistance Programme and Wellbeing
- Dental and Optical Healthcare Programme
- Aviva Pension Scheme with +2% company contributions upto 10%
- Life Assurance of 4x salary
- Free access to discount platform, Pluxee
- Free Mortgage Broker Advisors
- Long Service awards
- Employee Incentives / Employee of the Month
- Monthly Workplace Yoga Sessions
- Christmas Savings Scheme
- Holiday Buy & Sell
- Free secure parking
This is a fantastic opportunity for a driven and aspiring individual to join a thriving, people centric enterprise. The successful candidate will be an excellent communicator, have high standards for their work and will be committed to driving the business forward through maintaining and developing the highest level of customer care.
Not ready to apply?
If you’re looking for some more information, then please give us a call
Speak to Amy Hutcheson
Principal Consultant
T: 01254 311477
E: amy@cumminsmellor.co.uk