We are a market leading, family run wholesaler/manufacturer supplying specialist retailers, contractors and interior designers with window furnishing products, both off the shelf and made to measure.
Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure.
The Role...
- To provide 1st & 2nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary.
- To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people.
- Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date.
- To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures.
- To create user accounts for new starters on AD, Email systems and ERP systems
- Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA’s.
- To install and configure operating systems and other software to agreed standards.
- Assist in the compilation and maintenance of an accurate inventory of hardware and software.
About You
- Good analytical and problem-solving skills.
- Ability to manage own workload and prioritise jobs appropriately.
- Ability to research unfamiliar topics and to keep knowledge up to date with current technology.
- Ability to handle confidential information.
- Good communication skills, even when under pressure.
- Attention to detail.
- Ability to follow established IT policies and procedures.
- Willingness to develop role as business grows.
- Good analytical and problem-solving skills.
- Ability to manage own workload and prioritise jobs appropriately.
- Ability to research unfamiliar topics and to keep knowledge up to date with current technology.
- Ability to handle confidential information.
- Good communication skills, even when under pressure.
- Attention to detail.
- Ability to follow established IT policies and procedures.
- Willingness to develop role as business grows.
A recent working knowledge will be required of:
- Microsoft Windows Server.
- Active Directory.
- Office 365.
- Microsoft Windows 11/10.
- iOS.
- PC/laptop hardware.
- Multifunction, plotter, laser and label printers.
- Server/storage hardware.
- Virtualisation technology.
- LAN, WAN and VPN hardware.
- IP Telephony.
What's in it for you?
- £28,000 - £30,000
- 25 days holidays plus bank holidays
- Monday - Friday 08.30am - 5pm
- Free on site parking
- Pension scheme
- Cycle to scheme work, gym onsite
- Hardship fund
- Simply Health Plan - which gives costs towards opticians, dentist, physiotherapy etc
Not ready to apply?
If you’re looking for some more information, then please give us a call
Speak to Amy Hutcheson
Principal Consultant
T: 01254 311477
E: amy@cumminsmellor.co.uk