Our client is looking for an Order Fulfilment Coordinator to join its fast-paced operations team. Based in Burnley, you’ll play a vital role in ensuring customer orders are managed efficiently and delivered on time — from initial placement to final dispatch.
This is a fantastic opportunity to support the supply chains of some of the most well-known brands in the UK and internationally, while developing your career in a collaborative and dynamic environment.
What We Offer
- Starting Salary: £25,000 per year, with annual salary reviews every June
- Quarterly Bonus: £500–£2,000 based on team performance
- Flexible Hours: 37.5 hours per week
- 33 Days Holiday: Including bank holidays
- Training & Development: Ongoing learning and career progression opportunities
- Team Events: Regular socials and celebrations
- Christmas Closure: Time off from Christmas Eve through New Year
- Company Sick Pay: Up to 4 weeks (after 1 year’s service)
- Gym Discounts: Access to corporate rates at local gyms
- Sustainability & Volunteering: Join green and community initiatives with local partners
- Inclusive Facilities: Fully accessible workplace
Your Key Responsibilities
- Manage and analyse order updates using internal reports
- Coordinate with suppliers, couriers, and warehouse teams to ensure timely deliveries
- Track consignments and allocate goods accurately to orders
- Troubleshoot undelivered or delayed shipments
- Follow up on uncollected customer collections
- Monitor and communicate order cut-off times
- Collaborate with internal teams to resolve order-related system issues
- Prepare commercial invoices for international/export orders
- Prioritise and escalate urgent or high-value orders
- Assist in print scheduling and production planning
- Contribute to business-wide continuous improvement initiatives
What We’re Looking For
Essential Skills & Experience:
- Experience in order fulfilment, sales order processing, or operations administration
- Excellent organisational skills and attention to detail
- Clear and confident communicator, both written and verbal
- Problem-solver with the ability to stay calm under pressure
- Proficient in ERP/order management systems and Microsoft Excel
- Comfortable analysing data and identifying process improvements
- Able to work effectively with cross-functional teams
Personal Qualities:
- Customer-focused with a commitment to service excellence
- Team-oriented and collaborative
- Adaptable and able to manage multiple priorities
- Proactive and always looking for smarter solutions
If this sounds like you, please reach out Amy on 01254 311477 or email amy@cumminsmellor.co.uk