Join a dedicated Customer Services team focused on providing exceptional support for all customer requirements. This is a key position in a small team responsible for delivering outstanding service and operational support throughout the customer lifecycle.
Key Responsibilities
- Handle and resolve customer queries relating to:
- Account settlements
- Asset or product-related complaints
- Rental and payment queries
- General customer enquiries with strict attention to deadlines
- Maintain accurate customer records and ensure all actions comply with internal processes and regulatory requirements
- Communicate clearly and professionally, both in writing and over the phone
- Prioritise and manage workload effectively in a deadline-driven environment
- Collaborate with internal departments to resolve customer issues efficiently
Essential Skills & Attributes
- Strong organisational skills with the ability to manage multiple tasks
- Excellent attention to detail
- Confident communicator – both verbal and written
- Ability to work well under pressure while maintaining accuracy
- A professional, customer-first mindset with a solution-focused approach
What We Offer
- Supportive and collaborative team environment
- Opportunities for personal and professional development
- Exposure to a wide range of business operations in a growing organisation
- Could lead to a permanent role for the right person