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Temporary Order Processor

Administrator - Padiham, Lancashire

Ref: 955Wednesday 11 February 2026

£12.89 P/H

We are currently recruiting on behalf of a well-established and growing organisation for a Temporary order processor to join their busy Customer Operations team.

This is an excellent opportunity for an organised and customer-focused individual with experience in a fast-paced sales or operations environment to join a dynamic and supportive business.

The Role

The successful candidate will play a key role in supporting Sales Account Managers by ensuring all customer orders are processed accurately and efficiently, adhering to customer lead times and internal cut-off deadlines. The position has a strong export focus, predominantly supporting international accounts alongside UK national and key accounts.

You will be responsible for delivering outstanding service to both internal stakeholders and external customers, ensuring orders are delivered on time and in full.

Key Responsibilities

  • Processing manual orders received via telephone and email

  • Managing EDI orders and resolving exceptions

  • Handling customer enquiries and queries

  • Checking, chasing and allocating stock

  • Managing promotional line and new range allocations

  • Processing sample and POS orders

  • Maintaining pricing records and customer SKU information

  • Managing pricing queries and raising credits where required

  • Producing customer reports (including shipped, late or cancelled orders)

  • Creating pro-forma invoices for new or credit-restricted customers

  • Liaising with customer portals to ensure correct labelling and proof of collection documentation

  • Coordinating with warehouse and supply chain teams to ensure orders meet agreed collection and delivery times

  • Investigating carrier and customer queries and arranging re-bookings where required

About You

  • Previous experience within a busy sales office or customer operations environment

  • Strong customer service skills with confidence handling telephone enquiries

  • Excellent verbal and written communication skills

  • High attention to detail and accuracy

  • Strong organisational skills with the ability to prioritise competing deadlines

  • Confident working both independently and as part of a team

  • Good problem-solving ability and sound judgement

  • Proficient in Microsoft Office

  • Flexible and adaptable approach

What’s on Offer

  • Opportunity to join a reputable and growing business

  • Supportive team environment

  • Varied and fast-paced role with international exposure

  • Long-term career prospects

If you are an organised and proactive individual who thrives in a fast-paced environment and enjoys providing excellent customer service, we would love to hear from you.

Please apply today or contact us for a confidential discussion.